Frequently Asked Questions

Placing an order is simple! Contact our team with your requirements, and we'll provide a detailed quote. Once you approve the design mockup and confirm your order, we'll begin production. Our experts guide you through each step to ensure your custom packaging meets your exact specifications.

Our minimum order quantities vary depending on the type of packaging and customization level. For most custom boxes, the MOQ starts at 100 units. However, we can accommodate smaller quantities for certain products. Contact us to discuss your specific requirements.

To provide an accurate quote, we need: box dimensions, quantity required, material preferences, printing specifications, finishing options, and any special requirements. If you have artwork or design files, please include those as well. Our team will help you determine the best options for your needs.

Yes! We highly recommend ordering samples to ensure the quality and design meet your expectations. We can provide physical samples of materials and printed prototypes. Sample costs are often credited toward your bulk order.

We offer extensive customization including: custom sizes and shapes, full-color printing, embossing/debossing, foil stamping, spot UV coating, window cutouts, inserts, and various closure options. Our design team can help you create unique packaging that perfectly represents your brand.

We accept various file formats including AI, EPS, PDF, PSD, and high-resolution JPG/PNG files. For best results, provide vector files (AI or EPS) with fonts outlined and images at 300 DPI. Our design team can also work with lower resolution files and enhance them as needed.

Absolutely! Our experienced design team offers free design support to help create stunning packaging that reflects your brand. We can work from your brand guidelines, logos, or even just your ideas to create professional packaging designs.

We use high-quality materials including cardboard, corrugated board, kraft paper, and specialty papers. All materials are FSC certified and sourced from responsible suppliers. We also offer eco-friendly options like recycled cardboard and biodegradable materials.

Our boxes are designed for durability and protection. We use appropriate material thickness based on your product's weight and shipping requirements. All boxes undergo quality testing to ensure they can withstand normal handling and shipping conditions.

Yes, we offer food-safe packaging options that comply with UK and EU food safety regulations. Our food-grade materials and inks are safe for direct food contact. We can provide certification documentation as needed.

Pricing depends on several factors: box size, material type, quantity, printing complexity, finishing options, and delivery requirements. We provide transparent pricing with no hidden costs. Volume discounts are available for larger orders.

We accept various payment methods including bank transfers, credit/debit cards, and PayPal. For larger orders, we can arrange payment terms. A deposit is typically required before production begins, with the balance due before shipping.

Yes, we offer competitive volume discounts for larger quantities. The more you order, the better the unit price becomes. Our sales team can provide detailed pricing tiers based on your specific requirements.

Standard production time is 8-10 business days after design approval. Delivery within the UK typically takes 1-3 business days. Rush orders can be accommodated with expedited production and shipping options available.

Yes, we ship worldwide. International shipping costs and delivery times vary by destination. We work with reliable courier services to ensure safe delivery. Customs documentation is provided for international shipments.

Shipping costs are based on package weight, dimensions, destination, and delivery speed. We provide accurate shipping quotes with your order. For large orders, we may offer free or discounted shipping within the UK.

We offer a comprehensive range of eco-friendly options including recycled cardboard, biodegradable materials, soy-based inks, and water-based coatings. All our materials are FSC certified and sourced from sustainable forests.

Yes, all our packaging materials are 100% recyclable. We use materials that can be easily processed through standard recycling systems. We can also provide guidance on how to communicate recycling instructions to your customers.

Eco-friendly options are competitively priced and often cost the same as traditional materials. While some premium sustainable materials may have a slight cost increase, the environmental benefits and positive brand image often justify the investment.